Welcome to the Sapo online store
Your one stop shop for any occasion!

Refund Policy

REFUNDS & EXCHANGES

SAPO will not accept any returned merchandise without prior written communication and agreement. You can return item(s) within 7 days at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs and/or additional fees. Both the returned item(s) and the packaging have to be in unused condition.

If the package is damaged we will charge a fee of at least 15% of the value of the merchandise.

Cancellation of orders: If an in stock/activated order is cancelled before it has been sent out, we reserve the right to charge 10 euro.

If you believe that the Product is defective or has been damaged in transport, please contact our Customer Services teams

at info@sapogiftshop.com or on +357 22488300

Any refund due to you will only be made to the same credit or debit card originally used by you to pay for your purchase.